Payments
What are the online payment options available on your website?
Domestic : RazorPay
International : You will have to write to us for international transactions. We will connect with you, understand your requirement and assist you further.
Do you’ll offer cash on delivery (COD) services?
No, we currently do not offer COD (Cash on delivery).
How do I know my transaction is secure?
We use highly secure payment gateways and your details are used solely by Industrial Playground and are not divulged to any third party.
Delayed delivery
We use third-party courier partners and most orders across India are delivered within 4-7 working days, provided there are no unexpected delays. If the order does not reach you within 10 days (post-dispatch), we will send you a replacement or issue a full refund for the same. Please understand that as we have limited control over the package once it is shipped, we’re unable to cancel or refund the order before the mentioned timeline.
Note: This does not apply to failed / delayed deliveries with exceptions raised due to issues at the receiver’s end (for example: incorrect address, no response on the contact number, etc.).
Retail and B2B and Customisation
Do you take B2B orders?
Yes, we do. We would love to hear from you! You may contact us on shop@industrial-playground.com.
Do you customise?
Yes, we would love to hear from you! You may contact us on shop@industrial-playground.com.
Press and Media
Who is your media contact?
For any media/press related enquiries you may contact us on shop@industrial-playground.com.
Customer care
How do I get in touch with your team?
Our team is always happy to assist you. Call or WhatsApp us on +91 93212 12487 - 10:00 A.M. to 18:00 P.M. IST - Monday to Friday or email us on shop@industrial-playground.com.
When will the team respond to my query?
Our team will get in touch with you within 24 hours to help you resolve your query.